Return & Refund Policy
At greatvis.xyz, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help with our return and refund policy.
Returns
We accept returns within 30 days of purchase. To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original packaging with tags attached.
- Accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at info@greatvis.xyz with your order details.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
If you need a different size or color, we offer exchanges for the same product. Please reach out to us at info@greatvis.xyz before sending back your item to check availability.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Items marked as final sale
- Items that have been worn, washed, or damaged due to misuse
Damaged or Defective Items
If you receive a damaged or defective item, please email info@greatvis.xyz with photos and order details within 7 days of receiving the product. We will arrange a replacement or a full refund as necessary.
Contact Us
For any questions regarding our Return & Refund Policy, please contact us:
- Address: 2301 Rainbow Dr, Ville Platte, LA 70586, USA
- Phone: (541) 472-0465
- Email: info@greatvis.xyz
Thank you for shopping with greatvis.xyz, where we prioritize both sustainability and customer satisfaction!